Frequently Asked Questions
Everything you need to know about shopping with Good Chemistry.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products eco-friendly and sustainably sourced?
Yes, at Good Chemistry we prioritize ethical sourcing and sustainable packaging. We work closely with our suppliers to ensure all products meet our high environmental standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach more international destinations in the near future.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.